Real recoveries, real customers. We publish a new case every few weeks — what broke, what we did, and whether the data came back. Names are shortened for privacy.
We receive emails from camera users who ask questions like how to repair DAT file to MP4 recorded by Canon EOS R5 or other model. For something wrong happened when the video was recording, the video came out to be a DAT file which should be MP4 format. They tried a lot of ways, but failed to repair or convert the DAT file to MP4 file. So, why it is…
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Most of MOV video are recorded in PCM audio codec, but some cameras support LPCM, Linear Pulse Code Modulation, for example, Panasonic Lumix S1 camera. We repaired a MDT file which was recorded in LPCM audio codec. The MDT file was damaged due to a dead battery, it should be a MOV format video. Comparing to PCM audio, it is more difficult to recover the LPCM audio. Tried to recover…
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“Could you help if the file can’t be copied or even upload anywhere?” This is a message from a reader of our website. The file is a .dat file which was recorded by Canon EOS 6D. It says “An unexpected error is keeping you from copying the file. If you keep seeing this error, you can use the error code to search for help” when copying the 3 GB file…
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A truncated MOV video recorded by FUJIFILM X-T4 camera It is a truncated MOV video recorded by FUJIFILM X-T4 camera, the recording got interrupted during a wedding ceremony, and the file was not finalized. It was saved as a .mov file (18GB), but it cannot be opened. The X-T4 camera user told us the issue and asked for help on the recovery for the corrupted MOV video file. We got…
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It is a MOV video file, the video was recorded for an event, since it was a very long performance and the client didn't want one MASSIVE file, so the recording was stopped a few times. The other 3 clips are OK, but for the last file, it cannot be opened. Looking at the properties it doesn't say said file is tiny and like 4kb or something, moreover, it says…
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We repaired a damaged MP4 video today, it was recorded by SONY PMW-EX280 which supports 4 tracks of audio and external microphone. The video was recorded with external microphone to get high quality of audio. The client changed the battery without stopping the recording, so, it came to a damaged MP4 video in 3 GB. For MP4 recorded by SONY PMW-EX280, you may found it can be easily repaired to be played…
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Let’s see what we repaired today, it is a corrupted video recorded by GoPro Camera. Here is what our client told us: I have a short MP4 video file that was recorded in low light and is pixelating, out of synch with audio and seems to be playing in slow motion. I have tried to repair through VLC and had some success with the picture but then the audio is…
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Video Recovery Request for SONY A7S3 from A Client I have a 28GB 4k corrupt video, now it is in SRV format which is probably unfinished. I think the problem was that the camera was shut off before the recording stopped. My camera is SONY A7S3, I am uploading the file to One Drive right now. I will send it as soon as its uploaded. Please let me know if its fixable. We Manually Recovered the RSV to MP4 in…
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OBS(Open Broadcaster Software) studio, Free and open source software for video recording and live streaming. Let’s see what we repair today. This is a recovery request from our client I have been recording a video today in MP4 format but ran out of disk space and the file has corrupted. I've tried VLC players convert/save feature but is only generating a 1kb file of nothing. I tried using a software…
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