Real recoveries, real customers. We publish a new case every few weeks — what broke, what we did, and whether the data came back. Names are shortened for privacy.
Today, we recovered/convert video for new camera model - Canon XA45 camera. It is a dancing performance video which was recorded by Canon XA45 camera, unplugged the power while recording and there is a DAT file, it is in size of 15 GB and the video length should be about 1 hour, that needs to be converted to MP4 format. The code is different from Canon 6D2, 80D or even R5 and R6,…
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2 Cases from Our Daily Work Case 1: A corrupted MP4 video recorded by SONY a7 Camera The MP4 file was corrupted during a sudden power failure for the Sony a7m3 during the filming of a school play, the file has size in 5 GB, but it cannot be opened or imported to any editing software. Look the others, all has an xml file, except the broken one. Case 2: A…
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MTS format video file, recorded by Panasonic or Sony camera, you may find that it is easy to recover from SD memory card or the internal disk of the camera if videos was formatted or deleted. But, you may find one or more problems on the recovered videos, mostly like the following issues: 1. Pictures are in chaos: one MTS video file includes different scenes recorded on different dates. 2.…
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Lost MP4 Video File after Removing Battery It is a SONY A7SIII (Alpha 7S III/ILCE-7SM3/A7SM3) camera, our client forgot to stop recording before removing the battery from the camera when the camera will soon run out of power after about 1 hour’s recording, the video can’t be found when try to playback on the camera, connected the memory card to computer, then same result, there is only the video before…
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We receive emails from camera users who ask questions like how to repair DAT file to MP4 recorded by Canon EOS R5 or other model. For something wrong happened when the video was recording, the video came out to be a DAT file which should be MP4 format. They tried a lot of ways, but failed to repair or convert the DAT file to MP4 file. So, why it is…
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Most of MOV video are recorded in PCM audio codec, but some cameras support LPCM, Linear Pulse Code Modulation, for example, Panasonic Lumix S1 camera. We repaired a MDT file which was recorded in LPCM audio codec. The MDT file was damaged due to a dead battery, it should be a MOV format video. Comparing to PCM audio, it is more difficult to recover the LPCM audio. Tried to recover…
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“Could you help if the file can’t be copied or even upload anywhere?” This is a message from a reader of our website. The file is a .dat file which was recorded by Canon EOS 6D. It says “An unexpected error is keeping you from copying the file. If you keep seeing this error, you can use the error code to search for help” when copying the 3 GB file…
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A truncated MOV video recorded by FUJIFILM X-T4 camera It is a truncated MOV video recorded by FUJIFILM X-T4 camera, the recording got interrupted during a wedding ceremony, and the file was not finalized. It was saved as a .mov file (18GB), but it cannot be opened. The X-T4 camera user told us the issue and asked for help on the recovery for the corrupted MOV video file. We got…
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It is a MOV video file, the video was recorded for an event, since it was a very long performance and the client didn't want one MASSIVE file, so the recording was stopped a few times. The other 3 clips are OK, but for the last file, it cannot be opened. Looking at the properties it doesn't say said file is tiny and like 4kb or something, moreover, it says…
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