Real recoveries, real customers. We publish a new case every few weeks — what broke, what we did, and whether the data came back. Names are shortened for privacy.
Lost video after battery died Video was recording on a Fuji XT3 camera, and the battery died while recording a wedding. It looks like the SD card saved the video recording, it didn't save it correctly, the video was lost. There are 3 .bz2 files that were recovered from the card, but they are not able to be opened, they are several gigs each, so it's possible those are the corrupted video…
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MP4 video was corrupted after replacing battery Today, we have a case which comes from a client of video forum, he has a problem with SONY a6400 camera during a wedding, the battery was going to 0% so it turned off, after replacing the battery it gave a warning to repair and he pressed cancel. However, he recorded another clip, he only found the two other clips but not the one that it was filming before when looking back. By checking the card on computer,…
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Memory Card got currputed and data lost What is the problem you are facing when you connect a SD to your computer? SD card got corrupted while shooting video or picture?CF card got broken while importing data on computer?Data lost when you are copying it to your MAC?Computer can not read the Memory card ?Message saying that "You need to format the disk in drive X: before you can use it". Do…
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SONY FX6 camera save a file as RSV Our client shoots a lot of MXF files for television program using SONY FX6 camera, but notice one of the MXF files was corrupted, the folder contains an RSV file in it, the file size is 28GB, that seems to have all the data, but the file cannot be played or imported to editing software. The client sent us message to looking for…
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It is a mdt file that was created from the battery cutting off on a Panasonic GH5. The mdt file size is 64gb, which suppose to be mov format, 4k 8bit. The client tried fixing it, it was convert to Mov format but the video is very choppy... it still can be fixed? Sure, We can perfectly fix it and we did fix it the next day, because it took some hours to upload and download the big…
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Today, we recovered/convert video for new camera model - Canon XA45 camera. It is a dancing performance video which was recorded by Canon XA45 camera, unplugged the power while recording and there is a DAT file, it is in size of 15 GB and the video length should be about 1 hour, that needs to be converted to MP4 format. The code is different from Canon 6D2, 80D or even R5 and R6,…
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2 Cases from Our Daily Work Case 1: A corrupted MP4 video recorded by SONY a7 Camera The MP4 file was corrupted during a sudden power failure for the Sony a7m3 during the filming of a school play, the file has size in 5 GB, but it cannot be opened or imported to any editing software. Look the others, all has an xml file, except the broken one. Case 2: A…
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MTS format video file, recorded by Panasonic or Sony camera, you may find that it is easy to recover from SD memory card or the internal disk of the camera if videos was formatted or deleted. But, you may find one or more problems on the recovered videos, mostly like the following issues: 1. Pictures are in chaos: one MTS video file includes different scenes recorded on different dates. 2.…
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Lost MP4 Video File after Removing Battery It is a SONY A7SIII (Alpha 7S III/ILCE-7SM3/A7SM3) camera, our client forgot to stop recording before removing the battery from the camera when the camera will soon run out of power after about 1 hour’s recording, the video can’t be found when try to playback on the camera, connected the memory card to computer, then same result, there is only the video before…
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