Get a Free Assessment

Tell us what happened to your files. We'll reply with an honest diagnosis, a success estimate and the next steps — usually within a few hours. No obligation, no fix, no fee.

Tell us about your case

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    Email

    support@richardrecovery.com

    Best for file details & attachments. Replies within a few hours, Mon–Sat.

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    Email

    help.recover.file@gmail.com

    Best for file details & attachments. Replies within a few hours, Mon–Sat.

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    Hours

    Monday – Saturday, 9:00 – 21:00 UTC

    Urgent deadline? Mention it and we'll prioritize your case.

    After You Write

    What happens next

    1️⃣

    We reply with instructions

    A secure upload link for your file or disk image — plus honest first thoughts on recoverability.

    2️⃣

    You get a free preview

    A playable sample of the repaired video or a list of recoverable files, usually within 24–48 hours.

    3️⃣

    You decide

    Happy with the preview? Pay and download. Not happy? You've spent nothing but a few minutes.