Real recoveries, real customers. We publish a new case every few weeks — what broke, what we did, and whether the data came back. Names are shortened for privacy.
Audio has playback issue after recovered from SD WAV audio files have been recovered from a Zoom H6 recorder, the SD card hasn't been recorded over after formatted, the file size is the same as they were, but they have repeated moments of static/noise throughout the files, is it repairable? Resolve it in more professional way by Richard Recovery This issue happens after you lost audio file on Zoom H6 recorder, it is…
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Accidently Formatted a SD Card Used by DJI Mavic 2 Pro Drone We get recovery request from a user of DJI drone, here is the message we received: I have a question. I have in total 10GB data which is corrupted. These concern MOV files from the DJI Mavic 2 Pro drone, which disappeared as soon as I accidently formatted my SD card in my desktop. I recovered the MOV files from…
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We received a request from the owner of YouTube channel who lost 8 videos totaling about 16 GB from flash card of Canon Rebel T6i. The owner was able to use data recovery tool to get the deleted video files from the flash card and transfer them to a hard drive, but the videos are all broken. The owner got a repair tool and it was able to verify that they contain video and audio, but the service costs too much…
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A case of broken video: It should be MXF video but now corrupted as RSV, a clip of about 18 minutes. It seems as the data is there as it’s 12.3 GB file, however neither the camera (Sony X580) on which it was shot or computer can open it. Some additional details: anything hasn’t be done to the file, it was shot a few days ago on the camera, and it wasn’t even opening on the camera…
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We received a message from a Panasonic camera user, she has a Panasonic WXF991 camera, file is 12.8GB. She needed it to be converted to .MOV. She understand from our website we can do it. So, she sent us message for details for the service. Why Panasonic camera get a MDT file? On the SD card, all the other files are MOV video file, but one file is MDT file which can’t be played or edited.…
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We got a message from DJI OSMO user Hello there, I was recording videos with DJI Osmo Action camera, and after a few videos it came to an SD card error. I checked the SD card in my computer and there is a corrupted file which is 2 GB, so I know there is data there which can be recovered. Do you think you can save it? Thank you. Richard…
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Message from client: I was shooting 4K video on a Sony Camcorder (FDR-AX53). The tripod was knocked over and the camera hit the ground and the SD Card popped out. I put the card back in the camera. I got a message ‘file did not close properly do I want to recover it’, I click on "YES". I can't open the file in my editor or any software I've tried.…
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Video was corrupted during moving from Phone to computer Phone user cut and pasted videos from my Samsung note 10+ phone to computer, after finished and when try to play it on the computer, it says file might be corrupt, unsupported, or file extension incorrect, error code: "0xc00d36e5", The file is MP4 around 7GB. Richard help you to fix the broken video fie Since the file is less then 15GB, free Google Drive user can…
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A MP4 video file cannot be played, how to fix it? “The recording device is Canon EOS M50, one record comes on a DAT file that cannot be played, not even in the same camera! It should be MP4 format video file, it does not work even changing the extension to MP4. ” This is a video problem our client faced. The best way to recover DAT to MP4 file.…
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