Real recoveries, real customers. We publish a new case every few weeks — what broke, what we did, and whether the data came back. Names are shortened for privacy.
Message From Client I recently deleted my videos on my camera, and I have recovered the MOV files after using a data recovery software, but the files are not working even though it said its "No overwritten clusters detected" but the files aren't working. They can’t be played by Media Players, I have tried many players. Are you able to fix this file? Also if the files doesnt get fixed do I still have…
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Message From Client: Richard, I hope you might be able to help me, I was recording my friend’s wedding this weekend with Canon EOS 80D, and during my video recording I missed the low battery sign flashing, the file saved as a large DAT file instead of MP4 video in the end. The size is 2.19 GB, so I know something is still there to be recovered. I'm attaching the file to this email, can please…
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Message From Client: I have a damaged video needs to be fixed, it is a MP4 in 2GB, the video was recorded by DJI drone Mavic 2 which was not stop recording before power off. I have tried several video repair software, but none of them works for my video. I browse your website to learn you are good at the video repair, I think you should be able to fix my corrupted video.…
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Message From Client: Hello Richard, I do have 4 corrupted media files. My video camera stopped working and it didn't save the files entirely. I am struggling to view/play them. Those files are between 3GB and 40GB big and on a Google Drive. Can you please tell me how you work in such a case and what the costs would be? RichardRecovery Repaired: After checking with the client, I learned that the…
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Message From Client: Hi, our customer have this trouble: during a shooting camera (Sony PXW-X280) freeze and only way to recover camera was remove battery. Then one file (MXF) was changed in RSV which size is 20GB, How can solve this trouble? Succeed To Repair: I get the file from Google Drive, after checking the RSV file, found that the Header and Footer sections were damaged due to the interrupted recording(remove…
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Message From Client: Glad I found your video recovery website. We are a passionate videographer from Germany. We never had issues with our cameras…until 4 days ago when we came back from a shoot with our brand new CANON EOS 5D4 we never had problems with. We did our backup procedure, we found a DAT file (the size is 3.9GB) instead of MOV, it cannot be played on any Video player since it is unfinished MOV file. Would you please let me know…
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Message From Client: My file was broken, maybe I need your help. My camera is Panasonic Lumix GH5s and the battery runs out suddenly. Now, the file is .mdt with 28 GB, and I couldn't recover it with any tools. The data format should be MOV with 4K, 4:2:2, fps=23.976. Can you recover this? If you can, please tell me how much the cost. Succeed To Repair: MDT file is…
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Message From Client: My Sony PXW-FS7 camera crashed while recording yesterday. The camera would not even turn off, so I eventually had to remove the battery to restart the camera. I had been recording for around 15-20minutes, but the MXF video clip did not save. It only shows a 10 GB .RSV file which I am not able to view. I've uploaded the .RSV to google drive. I'm keen to recover this…
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Message From Client: "Hi Richard, I have one file, .MOV, 200MB, 3 mins run time that won't play. it was recorded by dashcam(car driving recorder, DVR ), the video data is there, I think the file wasn't closed out properly while my car was in sudden shake/collision , I'm going to attach it here. If you can fix it please let me know." Succeed To Repair: I checked the raw…
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