Real recoveries, real customers. We publish a new case every few weeks — what broke, what we did, and whether the data came back. Names are shortened for privacy.
Message From Client: Glad I found your video recovery website. We are a passionate videographer from Germany. We never had issues with our cameras…until 4 days ago when we came back from a shoot with our brand new CANON EOS 5D4 we never had problems with. We did our backup procedure, we found a DAT file (the size is 3.9GB) instead of MOV, it cannot be played on any Video player since it is unfinished MOV file. Would you please let me know…
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Message From Client: My file was broken, maybe I need your help. My camera is Panasonic Lumix GH5s and the battery runs out suddenly. Now, the file is .mdt with 28 GB, and I couldn't recover it with any tools. The data format should be MOV with 4K, 4:2:2, fps=23.976. Can you recover this? If you can, please tell me how much the cost. Succeed To Repair: MDT file is…
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Message From Client: My Sony PXW-FS7 camera crashed while recording yesterday. The camera would not even turn off, so I eventually had to remove the battery to restart the camera. I had been recording for around 15-20minutes, but the MXF video clip did not save. It only shows a 10 GB .RSV file which I am not able to view. I've uploaded the .RSV to google drive. I'm keen to recover this…
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Message From Client: "Hi Richard, I have one file, .MOV, 200MB, 3 mins run time that won't play. it was recorded by dashcam(car driving recorder, DVR ), the video data is there, I think the file wasn't closed out properly while my car was in sudden shake/collision , I'm going to attach it here. If you can fix it please let me know." Succeed To Repair: I checked the raw…
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How a M4A/3GP recording audio file(voice memo) get broken or corrupted? The audio file has the extension M4A or 3GP, it may be recorded by your iPhone, Android phone like: Huawei, Samsung, or by your computer, OneNote, etc,..If your recording device experienced power failure, accidentally interrupted by incoming call, no response or device crash during recording, you will find a corrupted M4A or 3GP audio file. The file cannot be…
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Do you have a damaged WAV audio file? If you experienced power failure, accidentally interrupted, no response or device crash during recording audio with any recording device, you will find a corrupted WAV audio file. The file cannot be played, you will get error message when you want to play it with any media player. Why the WAV audio file cannot be played? The damaged file is an unfinalized file…
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Do you have a damaged 0 KB DAT file? If you experienced power failure, accidentally interrupted, no response or device crash during recording with CANON camera, you may find a 0 KB DAT file instead of MOV or MP4 file on memory card. 0 KB means that the file does not have any data. We can directly repair the DAT file if is has size, but for 0 KB, we…
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Did you lose your video file on memory card? If you are user of CANON, Panasonic, SONY, DJI, GOPRO or other cameras, and, if your video files were lost on your SD/flash card, for example: deleted or formatted by mistake, lost by virus or unknow reason, the most important and the first thing you need to do is to remove it from your device, and DO NOT record any new…
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You have a damaged MP4 file recorded by GOPRO? If you experienced power failure, accidentally interrupted, no response or device crash during recording with GOPRO camera, you will find a damaged MP4 file on memory card. In another case, the file was corrupted after recovering from memory card. The file cannot be played, you will get error message when you want to play it with media player. It will be…
Read the post →We publish new cases every few weeks. Have a story of your own? Send us your file — it might be our next post (anonymously, of course).
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