Real recoveries, real customers. We publish a new case every few weeks — what broke, what we did, and whether the data came back. Names are shortened for privacy.
Message from client: Hello there, I hope all is well! I would like to ask for your assistance in potentially repairing a MDT file (it shoul be .MP4). It seems as the data is there as it’s a 3GB file, however neither the camera (Panasonic Lumix GH5) on which it was shot or my computer can open it. Some additional details: I have not tried to do anything with the…
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Message From Client I have a broken audio file from Tascam recorder. I lost it after I plugged out the recorder of power while it was recording. I have recovered the audio files but its corrupted. So it plays with 1 second of normal sound and then the next second is the same sound but echoed. I mean it has 1 second of clean audio and the next second is repeated…
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Message From Client: I do have one corrupted mp4 media file. My GoPro camera dropped and stopped working and it didnt save the file entirely. I'm struggling to view/play the video. The file is 3GB and it is on Google Drive, I share it with you, please help to check to see what you can do. We Repaired the Video: The damaged video is played well now after we fixed…
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Message From Client: I stumbled across your web page looking for a solution to recover my RSV file which should be in the MXF format. Would you be able to help me repair the file which was recorded by SONY PXW-Z280, The file is 30GB in size. Would you be able to send me a preview before purchase at full quality (just a few seconds or with watermark) and will…
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Message From Client I recently deleted my videos on my camera, and I have recovered the MOV files after using a data recovery software, but the files are not working even though it said its "No overwritten clusters detected" but the files aren't working. They can’t be played by Media Players, I have tried many players. Are you able to fix this file? Also if the files doesnt get fixed do I still have…
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Message From Client: Richard, I hope you might be able to help me, I was recording my friend’s wedding this weekend with Canon EOS 80D, and during my video recording I missed the low battery sign flashing, the file saved as a large DAT file instead of MP4 video in the end. The size is 2.19 GB, so I know something is still there to be recovered. I'm attaching the file to this email, can please…
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Message From Client: I have a damaged video needs to be fixed, it is a MP4 in 2GB, the video was recorded by DJI drone Mavic 2 which was not stop recording before power off. I have tried several video repair software, but none of them works for my video. I browse your website to learn you are good at the video repair, I think you should be able to fix my corrupted video.…
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Message From Client: Hello Richard, I do have 4 corrupted media files. My video camera stopped working and it didn't save the files entirely. I am struggling to view/play them. Those files are between 3GB and 40GB big and on a Google Drive. Can you please tell me how you work in such a case and what the costs would be? RichardRecovery Repaired: After checking with the client, I learned that the…
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Message From Client: Hi, our customer have this trouble: during a shooting camera (Sony PXW-X280) freeze and only way to recover camera was remove battery. Then one file (MXF) was changed in RSV which size is 20GB, How can solve this trouble? Succeed To Repair: I get the file from Google Drive, after checking the RSV file, found that the Header and Footer sections were damaged due to the interrupted recording(remove…
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