Real recoveries, real customers. We publish a new case every few weeks — what broke, what we did, and whether the data came back. Names are shortened for privacy.
Recording issue Causes INSV Video Corrupted We recently repaired a special type of video, the extension is INSV, not MP4, an INSV video file recorded by the Insta360 camera, the video was damaged due to a problem with the recording. The file size is 30GB, the video duration is 40 minutes, the video resolution is 4K. Richard Recovery Repair broken INSV Video Because this video is not MP4 or MOV,…
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Camera Overheat Causes Video Corrupted Our client was recording an interview with SONY A6500 and then it overheated, when he changed the battery the camera said something like "we will try to save the latest file", and he clicked OK. Now it has a MP4 video file on the SD card but it can't be opened with the VLC media player nor Adobe premiere etc. Richard Recovery fixed the broken SONY MP4 Video For this case, the video…
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Lost footage after battery power issue It was wondering, our client use Canon EOSR as master shot to record the wedding, before he stopped the recording, battery power source was die resulting in a 0 byte DAT file. This is really bad issue, but good news is that NOTHING had been recorded to the SD card to overwrite the data after the incident. Our client have tried a lot of programs but…
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Panasonic MOV becomes MDT due to Battery problem Two MDT files to be repaired, they were filming by Panasonic G7, camera battery had problems during the recording of a wedding, it shows MDT files instead of MOV video. One file is 60Gb and the other 6Gb. Client has tried to recover it and it it plays back, but it is choppy and stuttering, Not usable in edit. Client send us the link of the files to find a better solution…
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Lost video after battery died Video was recording on a Fuji XT3 camera, and the battery died while recording a wedding. It looks like the SD card saved the video recording, it didn't save it correctly, the video was lost. There are 3 .bz2 files that were recovered from the card, but they are not able to be opened, they are several gigs each, so it's possible those are the corrupted video…
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MP4 video was corrupted after replacing battery Today, we have a case which comes from a client of video forum, he has a problem with SONY a6400 camera during a wedding, the battery was going to 0% so it turned off, after replacing the battery it gave a warning to repair and he pressed cancel. However, he recorded another clip, he only found the two other clips but not the one that it was filming before when looking back. By checking the card on computer,…
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Memory Card got currputed and data lost What is the problem you are facing when you connect a SD to your computer? SD card got corrupted while shooting video or picture?CF card got broken while importing data on computer?Data lost when you are copying it to your MAC?Computer can not read the Memory card ?Message saying that "You need to format the disk in drive X: before you can use it". Do…
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SONY FX6 camera save a file as RSV Our client shoots a lot of MXF files for television program using SONY FX6 camera, but notice one of the MXF files was corrupted, the folder contains an RSV file in it, the file size is 28GB, that seems to have all the data, but the file cannot be played or imported to editing software. The client sent us message to looking for…
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It is a mdt file that was created from the battery cutting off on a Panasonic GH5. The mdt file size is 64gb, which suppose to be mov format, 4k 8bit. The client tried fixing it, it was convert to Mov format but the video is very choppy... it still can be fixed? Sure, We can perfectly fix it and we did fix it the next day, because it took some hours to upload and download the big…
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