Real recoveries, real customers. We publish a new case every few weeks — what broke, what we did, and whether the data came back. Names are shortened for privacy.
Broken RSV file Due to Battery Removal What we recover today is a Broken RSV file from a SONY A7S3 camera. The camera has made an unplayable RSV file due to battery removal without stopping recording. The RSV file is 48GB, around 90 minutes long. It cannot be opened by any player or editor, it comes error if try to transcode the RSV. So, how to recover the RSV file…
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It got a corrupted DAT file after Camera Error I have a .DAT file that needs to be recovered from Canon R6MII camera. The file is showing 0kb, is it still possible to recover this? This is the first message we received from client. We asked more information, there was only one 8-second video file recorded after, the size is 61.7MB. The missing video is roughly around 12 and half…
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Recover Video File from SD but Broken Here is the case situation, client has 14GB MP4 video file that was recovered from a SD card, but the video cannot be played. After an interview recording, when SD card was inserted into PC, error message came out saying that card needs to be formatted before opening, client managed to recover the video file using data recovery software, but it cannot be…
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It got a corrupted DAT file after Camera Lost Power What we convert today is a corrupted DAT file from a Canon camera, the client messaged us that the camera lost power during recording, it got an 21GB DAT file which needed to be converted to MP4 with audio, it must be the original quality. How to Convert DAT to MP4 for CANON Camera? No worried, we sure have a…
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Need to Repair MXF video corrupted after battery died It is a corrupted MXF file in size 25GB, it was interrupted while recording when a Sony camera x280 battery died during a meeting recording. It shows A low-level exception occurred in ImporterMXF (Importer:37) when trying to import to PR (Adobe Premiere). It shows Green Screen when trying to open with some media player. Are there any solutions for this problem?One…
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Message from our worldwide client I have a 33Gig corrupt MDT file from my Panasonic CX350 Camcorder, normally I would get a MOV file instead I have a MDT File, because I forgot to turn the camera off and it kept recording until the battery died. Here is the questions from the client, Can you convert the MDT file to MOV in original resolution? YES we can. We can recover MDT…
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Description of the problem It is RSV file which was recorded on a Sony FX3, a quick change of memory card caused the thing, instead of MP4 the corrupted file format has the RSV extension. The file is 35GB, 1 hour and 30 minutes, the footage can not opened. The client tried to repair the clip himself, but he failed. The client want to make sure the following things to begin the work. Question 1, Do you recover…
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Case regarding video and audio files corrupted on Hard Drive, a client wrote to us for help with recovering corrupted MOV and WAV file. He really don't know what happened....it was just in a folder on hard drive.....and then one day there were several corrupted video and audio files. He have found a program that fixes the video......but it can't seem to fix the files well, It's very important for client’s work. Question…
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Video was lost after formatted Here is the case, the client sent us message, I have formatted SD card that recovered video files from, and they cannot be played, so I am guessing they need to be repaired. Is this something you can help with? By the way, I was using the card in a Panasonic S1, it came up on the camera SD Card error, and card is not…
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