Real recoveries, real customers. We publish a new case every few weeks — what broke, what we did, and whether the data came back. Names are shortened for privacy.
Today, we got a message from client, it is about broken audio file, but the format is not MP3, WAV or M4A, it is AIFF format. The damaged AIFF file was interrupted from a voice recording app, it has the right file size but won't play. We ask the client send the AIFF file to us, we fixed it in the original quality, 100% saved. Richard Recovery are good at…
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Message from client: I have a video file filmed on a Panasonic Lumix camera in 4K. The problem is that it saved with an extension MDT that is used for Microsoft Access instead of mp4! I saw on Internet that this happens with this particular camera when battery is low. I know it can be recovered, because it has the size of 30GB, but I fail to recover it by myself. Is this something…
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Our client hosting an online video meeting with Zoom during the COVID-19, by mistake, the conferencing was interrupted, a zoom video was saved to laptop but this recording did not convert properly, it can not be played. Our client need help correctly getting the mp4 to work. For the Zoom video, the codec is not easy to repaired, but we did it. We recover it before the deadline of the our client’s project.
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"Could you help me to repair a broken M4A audio file recorded by OneNote?" This is the message we received from our client. The audio file was broken because the computer crashed during the recording. The M4A is there, 120MB, but canot be played. Client got a quote from local service, but the price is too expensive, he searched audio repairing service on the Internet to find if any luck…
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Message From Client: Hi, Richard Recovery, Good night, I have a Sony Z-150 camera. I have a problem with a file in the sdxc card. The normal file extension is .mxf, but this file now is .rsv with size 18GB. I will want ask you, can you help me to repair this .rsv file to .mxf. How To Recover the RSV to MXF: For the RSV file issue, we can find any software…
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Video File Problem of Canon Camera Canon 5D4 camera lost power during video shooting, one file, in DAT format, it shows 0 KB in size on the memory card, cannot find the MOV video file. The video is very important, user comes to us, wants to restore the 15 minutes’ video before the power failure. Recover the 0 Bytes DAT file We get another message from the user, he didn’t record…
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MOV Video problem from iPhone user Hello, I recorded a video and my phone, I don’t know why it get corrupted. I have used some video Repair tools to repair it but failed. I am looking for someone who can help me to repair the MOV video file? By the way, My phone is iPhone 11 and the video file is 3.8GB. Repaired by RichardRecovery We downloaded the damaged video shared by…
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MP4 Video Problem： A 17 Gig corrupted video, it was recorded on a windows 10 laptop. The power shut the computer down and user couldn't stop recording and save the video. The video was there but can not be played with any media player. The video is about 3 hours, the user need it to be repaired. What we can do: In this case, because the recording was interrupted, the header or footer of the…
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Message looking for help: Yesterday I took some videos with my Canon Camera 6D2, but I made a mistake my SD card got formatted. I was able to recover some video files with data recovery software, but there seems to got corrupted. I can send you one file to have a look. But before we do that I would like to get a quote if possible. We did it: After checking more…
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