Real recoveries, real customers. We publish a new case every few weeks — what broke, what we did, and whether the data came back. Names are shortened for privacy.
Camera stoping issue Causes an corrupted RSV file We recently repaired an RSV file which was being recorded with Sony FX6 camera. The producer might have turned the camera off before stopping the recording on the camera. Currently it left with a 50GB RSV file but do not have the MP4 file for it. The footage is very important and client wanted to see if this is something that we are still able to do?…
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Canon XF300 Format CF Card Lost MXF VIDEO The camera is Canon XF300, the storage is CF card, the video file format is MXF. The CF card was formatted by mistake, then all the MXF videos in the card were lost. Client tried many data recovery software, but didn’t get it recovered. Rebuild MXF video by Data Fragments MXF video files are saved in data fragments, it is difficult to be…
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Power Supply issue Causes Video Corrupted Today, client wrote email to us that he needed a MP4 file repaired. The video was recorded on a PC using vMix video recording software. It was broken due to power cutting issue, he found the video on computer but the file failed to be played, the file size is only 1.1 GB, Windows Error said: "0xc00d36e5". He tried a program that showed him a sample proving it is still there,…
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Recording issue Causes INSV Video Corrupted We recently repaired a special type of video, the extension is INSV, not MP4, an INSV video file recorded by the Insta360 camera, the video was damaged due to a problem with the recording. The file size is 30GB, the video duration is 40 minutes, the video resolution is 4K. Richard Recovery Repair broken INSV Video Because this video is not MP4 or MOV,…
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Camera Overheat Causes Video Corrupted Our client was recording an interview with SONY A6500 and then it overheated, when he changed the battery the camera said something like "we will try to save the latest file", and he clicked OK. Now it has a MP4 video file on the SD card but it can't be opened with the VLC media player nor Adobe premiere etc. Richard Recovery fixed the broken SONY MP4 Video For this case, the video…
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Lost footage after battery power issue It was wondering, our client use Canon EOSR as master shot to record the wedding, before he stopped the recording, battery power source was die resulting in a 0 byte DAT file. This is really bad issue, but good news is that NOTHING had been recorded to the SD card to overwrite the data after the incident. Our client have tried a lot of programs but…
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Panasonic MOV becomes MDT due to Battery problem Two MDT files to be repaired, they were filming by Panasonic G7, camera battery had problems during the recording of a wedding, it shows MDT files instead of MOV video. One file is 60Gb and the other 6Gb. Client has tried to recover it and it it plays back, but it is choppy and stuttering, Not usable in edit. Client send us the link of the files to find a better solution…
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Lost video after battery died Video was recording on a Fuji XT3 camera, and the battery died while recording a wedding. It looks like the SD card saved the video recording, it didn't save it correctly, the video was lost. There are 3 .bz2 files that were recovered from the card, but they are not able to be opened, they are several gigs each, so it's possible those are the corrupted video…
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MP4 video was corrupted after replacing battery Today, we have a case which comes from a client of video forum, he has a problem with SONY a6400 camera during a wedding, the battery was going to 0% so it turned off, after replacing the battery it gave a warning to repair and he pressed cancel. However, he recorded another clip, he only found the two other clips but not the one that it was filming before when looking back. By checking the card on computer,…
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