Real recoveries, real customers. We publish a new case every few weeks — what broke, what we did, and whether the data came back. Names are shortened for privacy.
Message from client: I was shooting 4K video on a Sony Camcorder (FDR-AX53). The tripod was knocked over and the camera hit the ground and the SD Card popped out. I put the card back in the camera. I got a message ‘file did not close properly do I want to recover it’, I click on "YES". I can't open the file in my editor or any software I've tried.…
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Video was corrupted during moving from Phone to computer Phone user cut and pasted videos from my Samsung note 10+ phone to computer, after finished and when try to play it on the computer, it says file might be corrupt, unsupported, or file extension incorrect, error code: "0xc00d36e5", The file is MP4 around 7GB. Richard help you to fix the broken video fie Since the file is less then 15GB, free Google Drive user can…
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A MP4 video file cannot be played, how to fix it? “The recording device is Canon EOS M50, one record comes on a DAT file that cannot be played, not even in the same camera! It should be MP4 format video file, it does not work even changing the extension to MP4. ” This is a video problem our client faced. The best way to recover DAT to MP4 file.…
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Today, we got a message from client, it is about broken audio file, but the format is not MP3, WAV or M4A, it is AIFF format. The damaged AIFF file was interrupted from a voice recording app, it has the right file size but won't play. We ask the client send the AIFF file to us, we fixed it in the original quality, 100% saved. Richard Recovery are good at…
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Message from client: I have a video file filmed on a Panasonic Lumix camera in 4K. The problem is that it saved with an extension MDT that is used for Microsoft Access instead of mp4! I saw on Internet that this happens with this particular camera when battery is low. I know it can be recovered, because it has the size of 30GB, but I fail to recover it by myself. Is this something…
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Our client hosting an online video meeting with Zoom during the COVID-19, by mistake, the conferencing was interrupted, a zoom video was saved to laptop but this recording did not convert properly, it can not be played. Our client need help correctly getting the mp4 to work. For the Zoom video, the codec is not easy to repaired, but we did it. We recover it before the deadline of the our client’s project.
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"Could you help me to repair a broken M4A audio file recorded by OneNote?" This is the message we received from our client. The audio file was broken because the computer crashed during the recording. The M4A is there, 120MB, but canot be played. Client got a quote from local service, but the price is too expensive, he searched audio repairing service on the Internet to find if any luck…
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Message From Client: Hi, Richard Recovery, Good night, I have a Sony Z-150 camera. I have a problem with a file in the sdxc card. The normal file extension is .mxf, but this file now is .rsv with size 18GB. I will want ask you, can you help me to repair this .rsv file to .mxf. How To Recover the RSV to MXF: For the RSV file issue, we can find any software…
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Video File Problem of Canon Camera Canon 5D4 camera lost power during video shooting, one file, in DAT format, it shows 0 KB in size on the memory card, cannot find the MOV video file. The video is very important, user comes to us, wants to restore the 15 minutes’ video before the power failure. Recover the 0 Bytes DAT file We get another message from the user, he didn’t record…
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