Real recoveries, real customers. We publish a new case every few weeks — what broke, what we did, and whether the data came back. Names are shortened for privacy.
A commercial pilot in Singapore was flying a resort promotional shoot when a gust of wind sent his drone into a palm tree. The drone survived with a cracked propeller. The footage did not — at first. The problem The last flight's file — a 12-minute 4K/60p MP4 from a DJI aircraft — showed a healthy file size (about 6.5 GB) but refused to play beyond the first two seconds.…
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This one arrived with a note that began: "Two other services already told me this is impossible." A broadcast crew in USA had been recording a 90-minute live panel with a Sony camera in HEVC. Halfway through, a venue power cut took down the camera mid-write. The problem On the CFA card, the recording existed as a single 78 GB .RSV file — Sony's temporary "recording-in-progress" format. RSV files have…
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A documentary shooter from Berlin contacted us on a Sunday evening, clearly stressed. During a fast card swap between interviews, she had pulled the SD card from her Canon R5 a second too early. The camera had not finished finalizing the last clips. The problem On the card, the last recording appeared not as normal MP4 file, but as .DAT file in size 0 KB — Canon's temporary container that…
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Videos shot on a Canon C70 camera turn into DAT file instead of MP4. You may find that one footage became DAT file on the memory card, although this DAT file shows a valid file size, maybe 8 GB or 20GB, it cannot be played, transcoded, or imported into editing software. In more severe cases, the DAT file may show 0 bytes and occupy no storage space. If you encounter this issue,…
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Video became RSV instead of MP4 This is a case, MP4 video can not be found, instead of it, it shows a .RSV file on memory card after recording video with SONY camera. Although the RSV has actual size, but it cannot be played, trans-coded, or imported into video editing software. Please don’t worry too much if you are facing this problem, we have a solution on repair the RSV file. What is…
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Video was not finalized on Camera I need help with repairing a RSV file 78 GB, I was shooting a DJ set and my A cam created an RSV file instead of MP4. I used a software to repair it but it plays horrible missing so many frames in between. The set is 1 hour and 30 min long. Can you repair it? One SONY user sent us message for…
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Video was deleted on Memory Card If you accidentally deleted video file on the SD card, what should you do? You may find a free data recovery software to scan and recover, but failed. Don't worry，we can help you for we have experience in solving this problem. What to do after deleting To ensure the success rate of recovery, it is best to stop using the current memory card after deleting. - Do…
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Video was formatted on Memory Card If you accidentally formatted video files on an SD card, what should you do? You may find a free data recovery software to scan and recover, but failed. Don't worry，we can help you for we have experience in solving this problem. What to do after formatting To ensure the success rate of recovery, it is best to stop using the current memory card after formatting. - Do…
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Video was broken after deleted The file is from a Sony Z200, in MP4 format, 1920x1080 50p, and around 18GB in size. I accidentally deleted the SD card and then recovered the file, but the recovered video shows a black screen with broken audio. When I try to repair it using software, I get video without sound, and it plays back at double speed. Could you please help me with…
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