Real recoveries, real customers. We publish a new case every few weeks — what broke, what we did, and whether the data came back. Names are shortened for privacy.
Cannot find audio file on SD card after recording It is an issue during a recorded phone call interview using the Zoom PodTrack P4 recording device, the audio engineer turns off the l Mixer without stop recording. The recording supposedly saved but the client couldn't find the files. The client did a file recovery with the SD card and found some files that look to maybe be it (right file…
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I was shooting yesterday for about 30 minutes, then my Canon R6 Mark II threw an Error 70 and stopped recording. File gone, but left a .DAT file with the correct name, but it’s 0 bytes. A videographer sent us message for help. Successfully recover the 0 byte DAT file to an MP4 video First of all, it is very important, please don’t recording any new video on the same SD card to…
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SONY camera, Image DATABASE File Error,Recover The camera says Image DATABASE File Error,Recover after the camera crash during video recording, I pressed Enter to recover. But I can not find the video before the problem, what should I do? First, protect the memory card to prevent overwrite. Specifically, avoid continuing to record on the same card and do not save any new data to it. Next, connect the SD card to a…
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It has an RSV file after Change Battery It was a mistake, when I wanted to change the battery of my SONY PXW-200 camera, I forgot to stop the recording, I got an RSV file in stead of MP4 video, the format is 4K, 25 Fps, the size of the file is 58GB. it is a 10bit color depth recorded video, and it has 4 tracks of audio, can you…
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A Video was broken on SD card used by SONY Camera We received a corrupted mp4 video in size 1.3GB, it was a video recorded by SONY camera, but we checked the size code in the file in HEX mode, it shows 35GB. The client confirmed that the clip was rolled for very long duration, but it is only 1.3GB, now idea what happened. He sent the card to a local data recovery to try…
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.MP4 File cannot be opened after camera freezing It has an issue while the Sony A7III was recording a video on an wedding ceremony. The video file is 29gb, about 30min, and .MP4 type but it was not recorded successfully, It can't be opened on any media player or editing software (.XML doesn't exist on the memory card). Repack the unfinalized MP4 video by video encoding We got the video from Google Drive, repack…
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Recording can only be played with 4 seconds after power off We received an Apple watch audio recording file today, the file format is M4A and the size is 70MB, it shows 2 hours and 40 seconds on Apple watch,but only the first 4 seconds can be played on watch, and iPhone after sync by iCloud. The watch user told us the recording was corrupted due to the power off suddenly, she asked…
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Video was corrupted after SD card got broken First, let’s see what our client said. I was on vacation and had water get in my DJI Action camera. The SD card was no longer recognized, I was able to use software to recover the files. But, I can't get the videos to play, and I have tried a couple of software, it was able to get it to play but…
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MP4 become DAT file but in 0 byte The camera is Canon R7, the SD card has one 0 bytes DAT file that needs to repair or convert to MP4 video, the camera had a power outage so the file didn't save properly after a 40 minutes’ recording, so the video duration should be 40 minutes, but the file is not the last file. After the DAT file there is one file that contains a good 10 minutes mp4 video. The client…
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