Your Data, Richard Recovery, More Professional Service.


February 18th 2020

What is MP4 video file?

MP4, also called MPEG-4 Part14, because the video stream uses MPEG-4 video encoding, it is a digital multimedia container format, almost all camera devices and video software support MP4 format, for example: digital camera, camcorder, dash cam, smart phone..

How MP4 file get corrupted?

You may get a broken MP4 video file in most cases:

  • Something wrong during recording, such as, dead battery or power failure, camera drop, accidentally interrupted and was un-finalized. 
  • MP4 file was not copied completely from memory card or other disk.
  • MP4 file is damaged after recovering memory card by data recovery software.

How to repair corrupted MP4 video file?

A playable MP4 file contains a lot of atoms(sections), MP4 video will be unplayable if atoms were lost. To get a corrupted MP4 file to be played, we need to properly rebuild all atoms for the broken file.

But no worry, just send us the file, we can perfectly repair it for you.

If you have a damaged/broken/corrupted or un-finalized/unplayable MP4 file, all you have to do is to upload it to any cloud storage space, such as Google Drive, Dropbox, Mega, FileMail or others you know, then send us the link to download.

How to recover MP4 file from memory card?

If you have a broken MP4 file recovered from memory card after deleted or formatted, or the card was damaged, that’s because the data recovery software you used doesn’t work for the MP4 file due to its complex file structure.

Note: Please stop using the memory card to avoid the raw data overwritten.

To get your MP4 file back, we need to manually recover it from the memory card in more professional way. We don’t actually need your card, we only need the image file of it. No worry, it is simple to create it. We will guide you step by step.

Supported MP4 camera model

We can support all the popular MP4 cameras, such as Sony, Canon, Panasonic professional video camera, DJI, GoPro, iPhone, andriod Phone, Dashcam, including:

  • SONY: A7R4, A6400, A9II, A9, A7R3, A7R, A7II, A7III, A6300, A6500, A7S, A7S2, A7M2, A7R2, A6600, A6100, A6000, A5100,A99II, A77II, FDR-AX1E, FDR-AX100E, FDR-AX700, FDR-X3000, FDR-AX33, FDR-AX53, AX40,HDR-CX240, HDR-CX405, HDR-CX625, HDR-CX900E, HDR-AS200V, HDR-AZ1, HXR-NX5R, HXR-NX80, FDR-AX60, FDR-AX45, NX100, NX200, NX80.
  • Canon: EOS 5D4,5DS,5DSR, EOSR,EOSRP,6D2, 80D, 90D, 760D, 800D, 1DXIII, M50, M5, M6, M200, M100, etc.,
  • Panasonic: G7, G85, gh4, gh5, DC-S1H, DC-S1R, DC-S1M, DC-S1, G95, G9, GF10,GX9, GH5S,GX98

How much does it cost?

The price depends on the file size and the problem, please let us know something about your file, we will let you know how much it will be, no worry, it will be the best offer. We accept payment by PayPal. Also, no worry, we will provide you with the preview video in low resolution and screenshots in the original quality before you pay to us.

If you have any further questions, please feel free to contact us.