September 30th 2025
It is an issue during a recorded phone call interview using the Zoom PodTrack P4 recording device, the audio engineer turns off the l Mixer without stop recording. The recording supposedly saved but the client couldn’t find the files. The client did a file recovery with the SD card and found some files that look to maybe be it (right file size and length), but it’s all scrambled and skippy and is mixing in data from previously deleted audio files.
On the case, we learn that the audio was recorded but the file was not saved properly, and we have the ability to recover the file. To get it back, we instructed the client to create an image file of the SD then share it with us on cloud storage, we perfectly recover the audio file from the image file and send it back to the client, case closed.