Your Data, Richard Recovery, More Professional Service.

Frequently Asked Questions


What is process for the file repairing?

The general process: Send File > Repair File > Check Preview > Payment by PayPal > Get Repaired File.
You can send files by Google Drive, One Drive, Dropbox, WeTansfer, Mega or other clould storage. We will send you few screenshots in the original resolution and a complete video at the low resolution for your checking after we fix it,. If you are satisfied with the result, you need to pay for our service, then we will send you the complete repaired video at the original resolution and bitrate.

How much does it cost for media file recovery?

We provide professional media file recovery with very competitive and reasonable price which is depends on the case, please contact us if you face any video or audio file issue. Our email: help.recover.file@gmail.com, we will be happy to answer your question.

How long does it take to repair a file?

It depends on the file size, file type and device model, it can be repaired within 1 hour, 3 hours or 1 day. We provide golable recovery service, for emergency, plase let us know, we will recover your file as fast as we can to help you for your rugent project.

What kind of MP4, MOV, MXF, WAV, M4A file you can repair?

We can repair corrupted, un-finalized, broken, unplayable media file interrupted recording in situation like: dead battery, bad flash card or faulty slot, accidentally turned off, dropped, crash, water damage, collision, or other type of breakdowns, deleted, formatted files, transfer or storage issue.

Can you repair or convert DAT, MDT, RSV to MP4, MOV, MXF file?

Yes, we can. DAT, MDT and RSV are unplayable file generated by CANON, Panasoic, SONY camera. we can help you to repair, covert to the playable video format MOV, MP4, MXF with the best result.

Can you help if the file is less in size than expected, or it is only 0 byte?

This happens after accidently interrupted recording, you need to immediately remove SD card from device after the accident to avoid data lost or overwritten. In this case, We can try to recover data from the SD card image file. To do so, you need to create the image file of your SD card, then send the image file to us. You can use USB Image Tool to create image by Backup on Windows OS. For MAC OS, please contact us for the tool.

Can you help if the file was deleted, formated or lost?

Yes, To recover your data, We will need the image file of your SD/flash card. We will guide/remote support you to: To create image file of SD/flash card and To send the image file to us to recover. Please note that please DO NOT use the card to save any new file to avoid data overwritten.

Can you help on the unplayable file restored after accidentally deleting, formated or lost?

This kind of broken file can be “repaired” to play, but generally the result is unsatisfied. In this case, We still can help, We will provide you with a best result. We can try to recover data from the SD card image file. To do so, you need to create the image file of your SD card, then send the image file to us. You can use USB Image Tool to create image by Backup. Please note that please DO NOT use the card to save any new file to avoid data overwritten.